Privacy and Cookie Policy

When you make a purchase we need certain information from you to fulfil our contract with you: your name, address, email address and phone number.

When you browse our store, we automatically receive your IP address in order to communicate with your browser. This also give us some geographical information we use for analytical and accounting purposes . Additionally, your browser sends us some information about your OS and browser which allows our website to be displayed correctly on your system.

We process payments through payment provider gateways: Paypal and Braintree. We never have access to your credit card information or bank details.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

We will only disclose your personal data if we need to do so in order to fulfil your order, eg. to a courier service, or if required to do so by law.

We may pass on customer data to 3rd party marketing providers for our own targeted marketing. Whenever this is done, we require these marketing providers to handle this data with confidentiality and use only for the purpose intended.

Knit with attitude will never pass on or trade the information we have for profitable purposes.

We operate an email newsletter list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe to an online automated process where they have given their explicit permission. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

This website uses tracking software, Google Analytics, to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third-party anti-virus software or similar applications.

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

We adopt a Social Media Policy to ensure our business and our staff conducts themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify the authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

If you create an account when you make a purchase you can login at any time and update your personal information. If you would like your data to be deleted please email sales@knitwithattitude.com We will then delete your data that we have access to, please note that we will not delete your data until the 180 day window for credit card chargebacks has passed and that some anonymised transaction data does need to be preserved for tax purposes.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Updated 24th October 2022