Shipping and handling
Knit with attitude supports our local post office and send our parcels through them using Royal Mail and Parcel Force services. We work hard to make sure your order gets to you as soon as possible, and aim to have your order dispatched the following working day upon placing your order.
Estimated delivery is the next working day within UK with Royal Mail 1st Class and 2-3 days with 2nd Class, 5-7 working days to the EU with Parcel Force International Standard/International Tracked and 10-14 working days for rest of the world with Parcel Force International Standard/International Tracked. Estimated delivery using International Economy is 10-15 days within EU and 6 - 8 weeks to the rest of the world (estimated delivery excludes the dispatch date).
Although there is a good chance your order could be delivered the next day, bear in mind that we do not guarantee next day delivery. For your records, you will receive your final invoice and shipping note on the dispatch date. If your order has been dispatched but hasn't arrived within the expected time period, please contact me.
Please note: Due to delays caused by the global pandemic, we do not class a UK order as missing until 21 days from the date of dispatch. For orders outside of the UK, this period rises to 60 days from the date of dispatch.
Knit with attitude does not collect VAT on non-UK customers behalf. When ordering from outside the UK, prices will be displayed at 20% less than the UK prices. Orders shipped outside the United Kingdom may be liable to taxes, duties, custom charges and extra fees charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our London shop. Please note the custom process might incur additional delays. Should a parcel be refused at point of entry and charges left unpaid by the customer so that the parcel is sent back to us, we will refund the purchase less the shipping cost and charges occurred.
Delivery costs are defined by the total weight of your order and shipping address.
Knit with attitude does not accept order cancellations after having shipped your order. If you are unhappy with the goods received, I offer a 30 day return policy from the date that you receive your order, provided that the goods are returned in a saleable condition. As soon as the products have been received and their condition have been confirmed, I will issue a refund of the purchase except the shipping cost. The buyer is responsible for the cost of the return postage. This is in line with The Consumer Contracts Regulations 2014. I am happy to refund or exchange your order, but I can not provide credit notes for funds to be used at a later time.
Should you have any questions or comments regarding Knit with attitude's shipping and handling, please get in touch.